Vendor/Seller Policy

This agreement is entered into between My Vintage Marketplace and the registered Vendor. These Terms and Conditions outline the agreement between you and My Vintage Marketplace for the use of a virtual storefront within the My Vintage Marketplace platform, including the website www.myvintagemarketplace.com, associated social media channels, and any other platforms operated by My Vintage Marketplace. My Vintage Marketplace reserves the right to update or amend these Terms and Conditions at any time. Vendors will be notified of any changes via email. The sending of this notification constitutes sufficient notice, and continued use of the platform after notification will indicate acceptance of the updated terms. By registering as a vendor with My Vintage Marketplace, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions, including any future amendments.

Fees

Joining Fee

There are no joining fees to become a vendor on My Vintage Marketplace.

Listing Fees

Listing products on My Vintage Marketplace is free of charge. There are no fees to upload or display products on the platform.

Processing Fees

All payments are processed through Stripe. A processing fee of 1.70% plus $0.30 per transaction applies and is payable by the customer.
Example:
If a product sells for $100, the processing fee will be $2.00 ($1.70 + $0.30). This processing fee applies to all payment methods processed through Stripe.

Commission

My Vintage Marketplace charges a commission of 11% on all successful sales. This commission is automatically deducted before vendor payouts are issued.

Fee Avoidance

Vendors are strictly prohibited from attempting to avoid marketplace fees. This includes:

• Adding links to external websites within product descriptions or shopfronts
• Directing customers to purchase items outside the My Vintage Marketplace platform
Any such activity may result in removal from the marketplace.

GST

If your business is registered for GST, you are responsible for collecting and remitting GST in accordance with Australian tax regulations.
All prices displayed to customers must be GST inclusive if you are GST registered. Vendors must also provide tax invoices when selling to other businesses.

Membership

Term

My Vintage Marketplace memberships do not have lock-in contracts or minimum terms.

Changes to Membership Fees or Commission

My Vintage Marketplace reserves the right to change membership fees or commission rates. Vendors will be notified by email of any changes and will have the option to either:
• Accept the updated terms, or
• Close their vendor account.
It is the vendor’s responsibility to ensure emails from info@myvintagemarketplace.com are received.

Temporary Vendor Micro Store Suspension

If you are unable to fulfil orders due to holidays or other circumstances, please notify My Vintage Marketplace so your vendor micro store can be temporarily suspended.

Deactivating Membership

Vendors may deactivate their account at any time by emailing info@myvintagemarketplace.com.
Once an account is deactivated, all products and store data will be permanently removed.
Before requesting account deactivation, vendors must:
• Download any required invoices or records
• Fulfil all outstanding orders
• Provide tracking details for shipped items

Vendor Obligations

Vendors agree to the following responsibilities when selling through My Vintage Marketplace:
• Upload a minimum of ten products within 14 days of approval as a seller
• Maintain at least ten active products in their store (a 7-day grace period applies if inventory falls below this level)
• Regularly promote My Vintage Marketplace to their community and audience
• Follow all terms outlined in these conditions
• Ship orders within 7 business days, unless clearly stated as made-to-order
• Keep contact details up to date

Advertising & Marketing

By uploading product images to the platform, vendors grant My Vintage Marketplace permission to use these images for promotional and marketing purposes. While My Vintage Marketplace may promote products through its channels, vendors are responsible for promoting their own products.
As part of our community-focused marketplace, vendors agree to:
• Credit My Vintage Marketplace when sharing marketplace content
• Tag or link My Vintage Marketplace when promoting products purchased through the platform
• Publish at least one Instagram post within 14 days of joining
• Periodically promote My Vintage Marketplace via social media posts or stories

Promotions

Vendors agree to participate in standard promotional offers, including but not limited to:
• Abandoned cart emails
• Browse abandonment campaigns
• General promotional campaigns offering 10% discounts

Participation in major sale events is optional. These may include:
• Boxing Day Sales
• January Sales
• End of Financial Year (EOFY) Sales

Off-Site Advertising

My Vintage Marketplace may run advertising campaigns through external platforms including:
• Facebook
• Instagram
• Google
• Other advertising networks
Advertising partners may change at any time.

Shopfront & Product Listings

After approval, vendors must complete their store profile within 14 days.
This includes:
• Contact information
• Shipping policies
• Return policies
If a vendor fails to provide these policies, My Vintage Marketplace may apply standard marketplace policies to the shopfront.
Vendors must also ensure their policies comply with Australian Consumer Law and ACCC requirements.
Additional conditions:
• Only one shopfront per brand is permitted
• Shopfronts cannot be shared between sellers
• External website links are not permitted within listings or graphics
Vendors must comply with all relevant Australian laws and regulations, including workplace health and safety requirements where applicable.

Products

Vendors must upload a minimum of ten products within 14 days of approval.
My Vintage Marketplace reserves the right to review or remove any product that does not align with the marketplace theme or standards.

Pricing

Product pricing must be consistent across all sales channels, including:
• My Vintage Marketplace
• Your own website
• Other selling platforms

Orders, Shipping & Payments

When a customer purchases a product, the sales contract is between the vendor and the buyer. My Vintage Marketplace is not a party to the transaction. All prices are listed in Australian Dollars (AUD) and include GST where applicable. Payments are processed through Stripe, and My Vintage Marketplace may modify available payment methods at its discretion. Vendors must respond to customer enquiries promptly to ensure a positive customer experience. My Vintage Marketplace reserves the right to intervene in disputes between vendors and buyers where necessary.

Shipping & Delivery

Vendors are responsible for shipping products to the address specified by the buyer.
Listings must clearly state:
• Shipping timeframes
• Processing times
Tracking is strongly recommended and must be retained by the seller. If tracking cannot be provided, lost items may require replacement or refund. My Vintage Marketplace is not responsible for lost or damaged shipments.
 
Order Fulfilment

Orders must be shipped within five working days, unless otherwise stated in the product description.
Vendors must update order status within their dashboard once items have been shipped. Tracking details must be added where available. Failure to update order status may result in an administrative fee.

Order Cancellations

Vendors may cancel orders if:

• Fraudulent activity is suspected
• Pricing or listing errors occur
• Products become unavailable due to unexpected demand
If shipping delays occur, vendors must notify the buyer as soon as possible.

Returns

Return and refund policies are determined by the individual vendor, but must comply with Australian Consumer Law. Customers may contact individual sellers directly to follow up on orders, returns and enquiries. If My Vintage Marketplace receives any of the above mentioned enquires, they will be forwarded to seller/vendor. Refunds are not provided for change of mind purchases unless required by law.

Payments to Vendors

After a purchase is completed:

• Stripe processing fees apply
• My Vintage Marketplace deducts an 11% commission
The remaining balance will be paid to the vendor monthly.

Vendor Plans (If Applicable)
If a vendor has outstanding plan fees owing to My Vintage Marketplace, these fees may be automatically deducted from future payouts until the outstanding balance is cleared.
If a payout does not fully cover the outstanding balance, the remaining amount will be deducted from subsequent payouts.