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These terms and conditions encompass the entire agreement between you and My Vintage Marketplace for the hire of a virtual shop front within the My Vintage Marketplace website (www.myvintagemarketplace.com), My Vintage Marketplace (socials), or other locations as determined by My Vintage Marketplace and at times/dates determined by us.
My Vintage Marketplace may independently change these terms and conditions at any time with no notice and will email you to notify you of the changes. The sending of the email advice is sufficient notice of any new or amended terms and conditions and notification of the changes to the registered email address will amend the contract accordingly.
Please read these terms and conditions carefully and in full. Your registration with us is your acknowledgement that you have read and understood these terms and conditions in its entirety and that you are bound by it including any changes to the terms and conditions as notified in accordance with clause 2 above.
Joining Fee
You will be charged a fortnightly fee based on your chosen plan to become a My Vintage Marketplace seller. This is a fortnightly charge that is non-refundable.
This is an admin fee to cover:
· Helping you get your account set up
· Reviewing products
· Reviewing your account information and shop front to ensure everything is set up correctly
· Auditing your shop and products after you've joined and providing optimising suggestions (if any) to improve your shop front and product listings
· Adding your account information to our payment system for your pay outs
· Ongoing support and feedback
Listing Fees
It's free to list your items on My Vintage Marketplace. There are no fees to upload a product.
Processing Fees
When you make a sale through My Vintage Marketplace, Stripe will add a processing fee of 1.70% plus 30 cents on the order value, which is payable by the customer.
E.g. If a product is sold for $100, the processing fee will be $1.70 + 30c = $2.00
This processing fee will apply to all payment methods.
Commission
When you make a sale through My Vintage Marketplace, a commission of 6% + $1 will be deducted from the total. This commission will be automatically deducted from our payment to you.
Fee Avoidance
It is strictly prohibited by My Vintage Marketplace to add links in your own shop front and product descriptions to lead customers to other websites, e.g. your own website, to purchase from to avoid paying the commission.
GST
If your business is registered for GST, you are responsible for collecting and paying GST when selling through My Vintage Marketplace. All prices for the general public must be GST inclusive if you are registered. All items sold to a business, vendors must provide an invoice of the transaction.
Term
The My Vintage Marketplace Membership has no lock-in contracts or minimum terms.
Changing Of Memberships
My Vintage Marketplace reserves the right to change the membership fees and commission at any time with no notice and will email you to notify you of the changes. My Vintage Marketplace will give you the option to accept the new changes, or close your account. The sending of the email advice is sufficient notice of any new or amended terms and conditions. It is your responsibility to ensure you add our email (info@myvintagemarketplace.com) to your contact list to ensure you receive our emails.
Cannot fulfil orders away/holiday
Notify My Vintage Marketplace if you cannot fulfil orders due to holidays or other circumstance and we can temporarily suspend your store.
Deactivating Membership
Sellers can deactivate their membership at any given time. To deactivate an account, the seller must email info@myvintagemarketplace.com with their request to deactivate their membership.
Once a membership is deactivated, the products and store data will be permanently deleted.
Before requesting to deactivate an account, sellers must:
· Download any invoices for products sold (if needed)
· Fulfil any unfulfilled orders and add the seller tracking
Obligations
The following are your obligations and responsibilities when registering to sell with My Vintage Marketplace:
· Upload a minimum of SIX products to your shop front within fourteen days of being approved as a seller. You must maintain a minimum of 6 products in your shop front, there will be a 7 day grace period to replenish products if products fall below the minimum number.
· Promoting My Vintage Marketplace to your community regularly
· Follow the terms outlined in these terms & conditions
· Ship orders out within 7 business days unless the product is made-to-order, in this case, the product description must clearly state the longer timeframe
· Keep My Vintage Marketplace updated if your contact details change
Advertising & Marketing
By uploading your products to the website, you give My Vintage Marketplace the rights to use any or all of the images provided by you for our unrestricted use. My Vintage Marketplace has no obligation to use any or all of your images.
Community is our number one core value. It is important that we share the My Vintage Marketplace platform with as many networks as possible. By being a part of My Vintage Marketplace, the following marketing and promotion terms apply to you:
· You may use My Vintage Marketplace images across your social media. You must credit My Vintage Marketplace when doing so.
· Assist the promotion of My Vintage Marketplace by adding a tag or link to My Vintage Marketplace selling group/website and social media platforms.
· Post/create one Instagram post within 14 days of you beginning your membership with My Vintage Marketplace.
· Promote My Vintage Marketplace within your social media feed by way of a post or story regularly.
While My Vintage Marketplace will promote your shop/items front and on occasion promote individual items as content on social media, you are responsible for actively promoting your products on your own socials.
Promotions
By joining My Vintage Marketplace you agree to participate in our 10% off promotions. This includes, but is not limited to:
· Abandoned Cart emails
· Browse Abandonment emails
· Sale events
My Vintage Marketplace will give each member the opportunity to take part in our large sale events. Sellers are not required to take part and can opt out. Our sale events include, but are not limited to:
· Boxing Day
· January Sales
· EOFY
Off-site Ads
My Vintage Marketplace purchases off-site advertising from various providers, such as Facebook, Instagram, Google etc. My Vintage Marketplace network of participating shopping engines may change at any given time.
Shopfront & Product Listings
When logging in to your account for the first time, you agree to populate your account with the relevant information within 14 days of having your account approved. My Vintage Marketplace will review your account and enable it once each field has been filled. Any seller found without a proper policy covering contact information, shipping & returns will revert to My Vintage Marketplace's policies and the My Vintage Marketplace team will add this information into your policy field. It is your responsibility to ensure you have a strong policy that complies with the ACCC.
You are not permitted to share a shop front with other sellers. There is to be only one shop front per brand.
Links to your own website are not allowed, this includes graphics containing website URLs.
Comply with all appropriate laws of the Australian government including but not limited to (where relevant):
· Practice appropriate Occupational Health & Safety requirements and obligations.
Products
You agree to upload a minimum of six products to the My Vintage Marketplace platforms within 14 days of paying for your membership.
My Vintage Marketplace hold the rights to review or remove any item that does not align with our marketplace theme.
Pricing
Your pricing must be the same on My Vintage Marketplace, on your own website and other places you sell your items.
Orders, Shipping & Payments
When a buyer purchases your product from the Website, the contract for sale is formed between you and the buyer. The agreement is formed between you and the buyer and you have rights directly and only against the buyer, and not us. My Vintage Marketplace is not a party to that agreement.
All prices are in Australian dollars. All purchase prices include Australian GST (where applicable). Payment for orders will be accepted online via Stripe.
My Vintage Marketplace determines which payment gateways are used on the website and may add/remove payment gateways if My Vintage Marketplace feels it benefits the collective as a whole. Sellers cannot opt out of certain payment methods.
The buyer agrees to pay the purchase price specified on the website at the time of their purchase.
My Vintage Marketplace may forward customer emails on to you. We ask that you reply to your customers in a timely manner, giving them the best possible experience when dealing with us/you.
My Vintage Marketplace may get involved in customer and seller disputes if we feel the need to do so. Keeping our customers happy should be the number one priority for both you and us.
All orders linked to a customer enquiries received through My Vintage Marketplace must be processed through the My Vintage Marketplace website. Directing customers to your own website after receiving a customer enquiry through My Vintage Marketplace is strictly prohibited and is considered as Fee Avoidance.
Shipping/Delivery
Your listings must be clear with turn around times for each product.
You, the Seller will ship the product to the place of delivery the buyer specifies when making their order.
My Vintage Marketplace strongly recommends sending orders with tracking, the seller must keep all tracking information in case the buyer requests it. If the seller does not have the tracking information and cannot provide it, the product will be assumed lost after sufficient time has passed and the seller will need to send a replacement or provide the customer with a full refund.
My Vintage Marketplace does not take any responsibility for any lost or damaged orders. Any lost orders are between the Seller and delivery service, My Vintage Marketplace will not be involved in such matters.
Fulfilling Orders
You, the seller, must ship the order within five working days of receiving the order (unless your turnaround time is stated otherwise in the description of your product).
You, the seller, must log into your seller dashboard to update the status of the item(s) as soon as possible after the order has been shipped. Failure to do so may result in a $20 admin fee to update the item on your behalf.
Adding tracking details to the order is mandatory if the courier has provided tracking details.
Cancellation Of Orders
You, the Seller, may cancel an order that has already been accepted if you suspect that the buyer is acting fraudulently (such as using a credit card without proper authorisation).
It is accepted that while you, the Seller, will endeavour to avoid pricing and other errors, sometimes errors do occur from time to time and you may also cancel an order in such circumstances.
Unexpected demand may sometimes result in a product being unavailable. If there is a delay in shipping the buyer’s order, you will contact the buyer by email as soon as possible to advise the reason for the delay.
Returns
Refunds are based on the individual policies and processes of the individual seller. The buyer will likely contact My Vintage Marketplace should they wish to discuss a refund, My Vintage Marketplace will forward the email to the seller. All refunds and repairs are granted on the basis of Australian Consumer Law. Refunds are not granted due to change of mind.
Sellers must have a clear refund policy that is published in their shop front. The refund policy must comply with ACCC.
Payments
Once the buyer makes a purchase, the commission and processing fees, will be automatically deducted from the sale price, the remaining funds will be automatically paid to you via Stripe. Processing fees are deducted from the seller’s sales. Stripe will charge the a flat rate processing fee of 1.70% plus 30 cents on all transactions and My Vintage Marketplace will deduct a 6% commission on the value of the product plus $1.
Stripe
Vendors must sign up for a Stripe account (https://stripe.com/au) in order to sell products on My Vintage Marketplace. During My Vintage Marketplace registration you will be redirected to create a Stripe account. This secure platform performs all transactions automatically and allows you to receive your money instantly.
Vendor Plans (if applicable)
If a seller has overdue vendor plan fees owing to My Vintage Marketplace then we will automatically deduct the overdue fees from any future orders until the total amount owing is paid. If the vendor’s share in the order can cover all of the vendor’s overdue fees, those payouts will be marked as Completed. Otherwise they’ll remain with the Pending status until the remaining debt is covered by one of the next orders.